Privacy policy
1. Collection of Personal Information
When you visit our store, place an order, or interact with us, we may collect certain personal details such as:
• Name
• Email address, phone number, and mailing address
• Date of birth
• Postcode and other demographic info
• Preferences, opinions, or survey responses
• Other details you provide voluntarily
We also collect data automatically through cookies and similar technologies. This may include your browser type, operating system, pages visited, and your internet service provider.
If we receive your personal information from third parties, we will protect it in accordance with this Privacy Policy.
2. How We Use Your Information
We collect and use your information for purposes including (but not limited to):
• Communicating with you
• Processing orders and customer service
• Internal records and analytics
• Website improvements and trend analysis
• Personalising your site experience
• Direct marketing and promotions
• Running giveaways or special offers
• Sharing relevant third-party promotions (only where appropriate)
3. Sharing of Personal Information
We may share your information with third parties in the following circumstances:
• With service providers who help us deliver our products and services (e.g. payment gateways, delivery partners)
• Where required by law or legal proceedings
• With credit reporting agencies or law enforcement in the event of non-payment
• In the case of business sale or restructure, information may be transferred to new ownership
We will take reasonable steps to ensure your personal information is handled securely and in accordance with this policy.
4. Your Rights and Choices
Providing Personal Info:
You're not required to share personal information with us, but doing so may be necessary to complete a purchase or use certain services.
Access & Correction:
You may request access to the personal information we hold about you. If you believe it's incorrect, please email us so we can update it.
Restricting Use:
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Third Party Info:
If you provide personal details about someone else, you confirm that you have their permission to do so.
Complaints:
If you feel your privacy has been breached, please contact us at the email below. We’ll investigate and get back to you with the outcome.
5. Data Storage and Security
We are committed to protecting your personal data and have implemented safeguards to secure it from misuse, interference, loss, and unauthorised access.
However, no data transmission over the internet is completely secure. While we take steps to protect your information, you share it with us at your own risk.
6. Cookies and Tracking Tools
We may use cookies and tracking tools to:
• Remember your preferences
• Monitor site performance
• Analyse traffic trends
• Enhance user experience
Cookies do not identify you personally unless you choose to submit personal information.
We may also use web beacons (clear gifs) to monitor how users interact with our site and content.
7. Links to Other Websites
Our website may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before submitting personal data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the site indicates your acceptance of those changes. Please review it periodically to stay informed.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@downtheisle.com.au